About the Trustee

Student Complaint Trustee Decisions

A student may file a claim against an institution if they believe they were misled regarding a significant aspect of the approved program in which they were enrolled. Information about filing a claim may be found here.

The Trustee adjudicates student tuition refund claims to determine whether a refund should be issued and if so, the amount. The Trustee provides written reasons to the student and the institution.

Since September 1, 2023, the Trustee has adjudicated the following claims filed by students enrolled in approved programs who believed they were misled by a certified institution. View Trustee decisions below for all claims.

Institution	Decision date	Trustee Decision
CDI College of Business, Technology & Health Care (ID-03162)	May 8, 2025	Refund Approved
Canadian Aviation College (ID-03539)	May 5, 2025	Refund Approved
CDI College of Business, Technology & Health Care (ID-03162)	May 5, 2025	Refund Not Approved
Pacific Institute of Culinary Arts (ID-01564)	February 13, 2025	Refund Not Approved
Vancouver Career College (ID-00208)	February 12, 2025	Refund Not Approved
CDI College of Business, Technology & Health Care (ID-03162)	February 12, 2025	Refund Not Approved
Lost Boys Studios - School of Visual Effects (ID-03430)	January 6, 2025	Claim Approved
Lost Boys Studios - School of Visual Effects (ID-03430)	January 6, 2025	Claim Approved
Pacific Institute of Culinary Arts (ID-01564)	January 6, 2025	Refund Not Approved
Academy of Excellence Hair Design & Aesthetics Ltd. (ID-00657)	January 6, 2025	Refund Not Approved
Dominion Herbal College (ID-00283)	January 6, 2025	Refund Approved
Vancouver Acting School (ID-03472)	October 31, 2024	Refund Not Approved
Vancouver Film School (ID-00027)	October 30, 2024	Refund Approved
CDI College of Business, Technology & Health Care (ID-03162)	October 30, 2024	Refund Not Approved
Automotive Training Centre (ID-00745)	October 4, 2024	Refund Approved
Canadian Flight Centre (ID-00728)	October 4, 2024	Refund Approved
Sprott Shaw College (ID-00182)	October 4, 2024	Refund Not Approved
Dominion Herbal College (ID-00283)	October 4, 2024	Refund Approved
Visual College of Art and Design (VCAD) (ID-03581)	October 4, 2024	Refund Approved
CDI College of Business, Technology & Health Care (ID-03162)	October 2, 2024	Refund Not Approved
Capital College (ID-03126)	August 22, 2024	Refund Approved
Visual College of Art and Design (VCAD) (ID-03581)	July 22, 2024	Ineligible Claim
First College (ID-03789)	July 19, 2024	Refund Not Approved
Pacific Institute of Culinary Arts (ID-01564)	July 19, 2024	Refund Not Approved
CDI College of Business, Technology & Health Care (ID-03162)	July 19, 2024	Refund Approved
Visual College of Art and Design (VCAD) (ID-03581)	July 19, 2024	Refund Approved
Visual College of Art and Design (VCAD) (ID-03581)	July 18, 2024	Refund Approved
Visual College of Art and Design (VCAD) (ID-03581)	June 20, 2024	Refund Approved
Visual College of Art and Design (VCAD) (ID-03581)	June 20, 2024	Refund Approved
Visual College of Art and Design (VCAD) (ID-03581)	June 20, 2024	Refund Approved
CDI College of Business, Technology & Health Care (ID-03162)	June 20, 2024	Refund Not Approved
CDI College of Business, Technology & Health Care (ID-03162)	June 20, 2024	Refund Not Approved
CDI College of Business, Technology & Health Care (ID-03162)	June 20, 2024	Refund Not Approved
CDI College of Business, Technology & Health Care (ID-03162)	June 20, 2024	Refund Not Approved
Kosmetae Academy (ID-00638)	June 20, 2024	Refund Approved
Dominion Herbal College (ID-00283)	June 20, 2024	Refund Not Approved
Dominion Herbal College (ID-00283)	June 20, 2024	Refund Not Approved
Kootenay Columbia College of Integrative Health Sciences (ID-01365)	March 18, 2024	Refund Not Approved
Canadian Aviation College (ID-03539)	March 18, 2024	Refund Approved
Dominion Herbal College (ID-00283)	March 18, 2024	Refund Not Approved
Visual College of Art and Design (VCAD) (ID-03581)	January 18, 2024	Refund Approved
Visual College of Art and Design (VCAD) (ID-03581)	November 24, 2023	Refund Approved
Langley Flying School (ID-01540)	November 24, 2023	Refund Approved
InFocus Film School Inc. (ID-03763)	October 2, 2023	Refund Not Approved
Columbia Paramedic Academy (ID-03876)	October 2, 2023	Refund Not Approved
Vancouver Career College (ID-00208)	October 2, 2023	Refund Approved
Vancouver Career College (ID-00208)	October 2, 2023	Refund Approved
CDI College of Business, Technology & Health Care (ID-03162)	September 18, 2023	Refund Not Approved
Visual College of Art and Design (VCAD) (ID-03581)	September 18, 2023	Refund Not Approved
Langley Flying School (ID-01540)	September 18, 2023	Refund Approved

Decisions of the Trustee made prior to September 1, 2023 are not posted.

About the Trustee

The Trustee position is currently held by Joanna White, Assistant Deputy Minister, Labour Market Development Division of the Ministry of Post-Secondary Education and Future Skills. The Trustee is delegated by the Minister of Post-Secondary Education and Future Skills. For more information, please refer to the Private Training Act Policy Manual s. 9.2.

Audited financial statements for the Student Tuition Protection Fund: