About the Trustee

Student Complaint Trustee Decisions

A student may file a claim against an institution if they believe they were misled regarding a significant aspect of the approved program in which they were enrolled. Information about filing a claim may be found here.

The Trustee adjudicates student tuition refund claims to determine whether a refund should be issued and if so, the amount. The Trustee provides written reasons to the student and the institution.

Since September 1, 2023, the Trustee has adjudicated the following claims filed by students enrolled in approved programs who believed they were misled by a certified institution. View Trustee decisions below for all claims.

Institution Decision date Trustee Decision Link to edit Content
Kootenay Columbia College of Integrative Health Sciences (ID-01365) March 18, 2024 Refund Not Approved
Canadian Aviation College (ID-03539) March 18, 2024 Refund Approved
Dominion Herbal College (ID-00283) March 18, 2024 Refund Not Approved
Visual College of Art and Design (VCAD) (ID-03581) January 18, 2024 Refund Approved
Visual College of Art and Design (VCAD) (ID-03581) November 24, 2023 Refund Approved
Langley Flying School (ID-01540) November 24, 2023 Refund Approved
InFocus Film School Inc. (ID-03763) October 2, 2023 Refund Not Approved
Columbia Paramedic Academy (ID-03876) October 2, 2023 Refund Not Approved
Vancouver Career College (ID-00208) October 2, 2023 Refund Approved
Vancouver Career College (ID-00208) October 2, 2023 Refund Approved
CDI College of Business, Technology & Health Care (ID-03162) September 18, 2023 Refund Not Approved
Visual College of Art and Design (VCAD) (ID-03581) September 18, 2023 Refund Not Approved
Langley Flying School (ID-01540) September 18, 2023 Refund Approved